Terms of Service

These Terms of Service ("Terms") govern the supply of residential home improvement services by UrbanNest Builds, a sole trader business operated by Rohan Pudasiani of 42 Boston Road, London, E6 3NH, United Kingdom. They also govern your use of the website urbannestbuilds.co.uk. Please read these Terms carefully before submitting an enquiry, booking a package or engaging UrbanNest Builds to deliver a project. By engaging our services you confirm that you have read, understood and agree to be bound by these Terms.

1. Definitions

In these Terms: "we", "us" and "our" refer to UrbanNest Builds. "You" and "your" refer to the customer engaging our services. "Project" means any residential improvement service that we agree to provide to you. "Specification" means the written project document we prepare describing the scope, timeline and price of a Project. "Website" means urbannestbuilds.co.uk.

2. Service scope

UrbanNest Builds delivers residential interior improvement services to homeowners. Typical services include — but are not limited to — home space reviews, alcove shelving installation, utility room improvements, home office fit-outs, storage optimisation projects and bespoke interior improvements.

We work exclusively on residential properties in the United Kingdom. We do not undertake structural alterations, gas works, full electrical rewires, plumbing installations requiring building control sign-off, or any work that requires registration with a specialist competent person scheme beyond the qualifications we hold. Where a Project would require such specialist input, we will either decline the Project or, with your agreement, arrange for a qualified third party to deliver the relevant work under a separate contract.

Each Project we accept is reviewed individually. Recommendations are made on the basis of the property's existing layout, intended use, and the outcome you have described. Visual reference images on the Website are illustrative; the materials, finishes and dimensions of your Project will be confirmed in the written Specification.

3. Enquiries and quotations

Submitting an enquiry through the Website, by email or by phone does not create a binding contract between us. Following your enquiry we will typically respond within one business day to discuss your requirements.

For smaller installations we may issue a written quotation by email. For larger Projects we will arrange a property visit and prepare a written Specification. Quotations and Specifications are valid for 30 days from the date of issue unless otherwise stated. After 30 days, prices may need to be reviewed to reflect changes in material costs or scheduling availability.

4. Booking and formation of contract

A binding contract is formed when (a) you have accepted the relevant quotation or Specification in writing (including by email), and (b) the agreed booking deposit or full package fee has been received by us. Until both conditions are met, we are not obliged to commence work or hold a particular date in our calendar.

For fixed-price packages purchased via the pricing page of the Website, the contract is formed when your payment is successfully processed by Stripe and we have confirmed acceptance of the booking by email. We reserve the right to refuse any booking where the Project falls outside our service scope, geographic area, or capacity.

5. Pricing and payment

All prices on the Website are quoted in pounds sterling (GBP) and are inclusive of any applicable VAT where chargeable. The published package prices are minimum starting prices; the final price of any Project is confirmed in the written quotation or Specification.

Payment terms depend on the type of Project:

• Fixed-price packages are paid in full at the time of booking via Stripe.
• Bespoke Projects typically require a booking deposit (commonly between 20% and 40% of the agreed Project price) on acceptance of the Specification, with the remaining balance invoiced at one or more agreed milestones. Final payment is normally due within 7 days of the completion walkthrough.

Late payment may result in suspension of work and may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or simple interest at 4% above the Bank of England base rate where the customer is a private consumer.

6. Scheduling

Project start dates are agreed in writing once your booking is confirmed. We aim to provide reliable start dates and will give as much advance notice as possible if any change becomes necessary. Where a delay is caused by factors outside our reasonable control — including but not limited to material supply issues, severe weather, illness, or access being denied at the property — we will agree a new date with you in good faith.

You agree to provide reasonable access to the property at the agreed times, including any keys, alarm codes or parking arrangements required. Where access is not provided on the agreed date and the visit must be rescheduled, we may pass on any reasonable third-party costs incurred (such as wasted parking, delivery slot or sub-contractor fees).

7. Customer responsibilities

To allow us to deliver your Project safely and effectively, you agree to:

• Provide accurate information about the property, its layout and any known constraints (for example concealed wiring, pipework, asbestos, or party-wall arrangements).
• Obtain any necessary permissions from landlords, freeholders, managing agents, neighbours, or planning/building control authorities before work commences. UrbanNest Builds is not responsible for verifying such permissions on your behalf.
• Clear the working area of personal items, valuables, fragile possessions and furniture (or agree in advance for us to do so as part of the Project).
• Provide reasonable access to electricity, water and toilet facilities at the property during working hours.
• Inform us in advance of any household members, pets or visitors with specific access or safety requirements.
• Promptly review samples, finishes or design choices where decisions are required from you to keep the Project on schedule.

8. Project delivery

We will deliver each Project with reasonable skill and care, in line with the agreed Specification and applicable industry standards. Where reasonable on-site adjustments become necessary — for example because of unforeseen conditions discovered after the walls or fittings are opened — we will discuss the implications with you, agree any variation in writing, and only proceed once you have approved.

Where minor visual variations are inherent to the materials used (such as natural wood grain, paint sheen or fabric weave), these will not be treated as defects. We will, however, use reasonable endeavours to ensure the finished Project matches the agreed Specification.

9. Completion review

Each Project concludes with a final review and completion walkthrough. You and a representative of UrbanNest Builds will inspect the completed work together, and any agreed snags or minor remedial items will be noted in writing. We will rectify agreed snag items within a reasonable timeframe (typically within 14 days) at no additional charge.

Once the snag list has been agreed and signed off, or you have used the completed Project in the normal course for more than 14 days without raising defects, the Project is considered complete and accepted.

10. Variations

Any change to the agreed Specification — including additional work, changes to materials, or amendments to the timeline — must be agreed in writing. Variations may affect the Project price and timeline. We will provide a written variation note before carrying out any additional work.

11. Materials and ownership

Materials purchased specifically for your Project remain the property of UrbanNest Builds until paid for in full. On full payment, ownership of installed materials passes to you. Risk of damage to materials installed at your property passes to you on installation.

12. Warranty

We warrant that workmanship will be free from significant defects for a period of 12 months from the date of completion, provided that:

• The defect has not arisen from misuse, accidental damage, third-party alterations, or normal wear and tear.
• You notify us of the defect within a reasonable period of becoming aware of it.
• You allow us reasonable access to inspect and, where appropriate, remedy the defect.

Manufacturer warranties on supplied appliances or fittings are passed through to you in addition to this workmanship warranty. This warranty does not affect your statutory rights under the Consumer Rights Act 2015.

13. Liability limitations

To the maximum extent permitted by law, our total liability to you in respect of any Project — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall be limited to the total amount paid by you to UrbanNest Builds in respect of that Project.

We will not be liable for any loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss arising out of or in connection with any Project, the Website, or these Terms.

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any matter for which it would be unlawful for us to exclude or limit liability.

14. Cancellation by you

If you cancel a Project before work has commenced, refund eligibility is governed by our Refund Policy. In summary: refunds of paid booking deposits or package fees are available, less any reasonable costs already incurred by us in respect of materials, third-party charges or scheduling.

If you cancel a Project after work has commenced, you will be charged for the work completed to date plus any reasonable non-recoverable costs (for example materials cut, bespoke items already ordered, or sub-contractor cancellation fees).

15. Cancellation by us

We may cancel or pause a Project where: (a) you are in material breach of these Terms; (b) you fail to make a payment within 14 days of a written reminder; (c) access to the property cannot be safely arranged; or (d) we discover that the Project as described falls outside our service scope. Where we cancel for reasons other than your breach, we will refund any amounts received that relate to work not yet performed.

16. No recurring billing

UrbanNest Builds delivers one-off residential improvement services on a project-by-project basis. We do not offer subscriptions, retainer agreements, maintenance plans, membership programmes, or any other form of recurring billing. You will never be charged for our services on a recurring basis. Any future Project requires a fresh, separately-agreed booking.

17. Dispute resolution

If a dispute arises between us, we encourage you to contact us first so we can attempt to resolve it directly and quickly. We aim to acknowledge any written dispute within 5 business days and to provide a substantive response within 28 calendar days.

If we cannot resolve a dispute through direct discussion, both parties agree to consider mediation through a recognised UK consumer mediation provider before commencing court proceedings. Nothing in this clause prevents either party from seeking urgent injunctive relief from the courts.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from them.

18. Force majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms where such delay or failure is caused by events beyond its reasonable control, including (without limitation) acts of God, severe weather, fire, flood, pandemic, public health restrictions, industrial action, supplier failures, or interruptions to utilities.

19. Use of the Website

You may browse and use this Website for the purpose of learning about and engaging our services. You agree not to: use the Website in any way that breaches applicable law; attempt to gain unauthorised access to the Website or its hosting infrastructure; or copy, republish or commercially exploit the content of the Website without our written permission.

All content on the Website — including text, images, photography, illustrations and our brand — is the property of UrbanNest Builds or used under licence, and is protected by copyright and other intellectual property rights.

20. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you book a Project or submit an enquiry is the version that applies to that engagement. The current version is always available at urbannestbuilds.co.uk/terms.html.

21. Contact

Questions about these Terms should be sent to urbannestbuilds@gmail.com or in writing to UrbanNest Builds, 42 Boston Road, London, E6 3NH, United Kingdom.